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Cloud Voice

Overview

Cloud telephony refers to voice services and the replacement of conventional business telephone equipment, such as a PBX, with VoIP technology.

BlueCloud’s Cloud Voice is a fully managed, cloud based phone system that offers businesses access to the latest cloud PBX capabilities without significant upfront investment. A per user, per month fee gives you cost certainty and allows for ease of scalability to fit the seasonal requirement of your business.

Our solution is distributed in highly secure data centres in Auckland, Christchurch, Sydney and Singapore, providing a highly resilient and robust solution to customers.

Cloud Voice is packed with phone features and supports a range of option for users from physical desk phones to mobile or computer soft clients.

Features

Rich Phone Features

Our productivity boosting phone features are designed to streamline tasks and enhance how calls are routed within your team.
Phone Features include the following and much more: Auto Attendant, Call Hunting, Voicemail2Email, Time of Day Routing, Call Forwarding, Call Queuing, Busy Lamp Field, Call Park / Pickup, Phone Directory, Call Recording, Music on Hold and Conferencing.

MS Teams Integration

Turn your Microsoft Teams deployment into a fully functioning business phone system with native integration to our cloud phone network.
Our cloud-based phone solution provides native integration with Microsoft Teams, allowing your business to enjoy the best of both worlds. With seamless user authentication, call queues, auto attendants, video conferencing, contact centre features, voice recording and competitive calling plans, moving to a Microsoft Teams phone system for your business telephony improves user experience and streamlines your collaboration platforms.

CRM Integration

Seamlessly integration with your Customer Relationship Management (CRM) system to access caller information, log call details, and enhance customer interactions.
Our Cloud Voice product can integrate with the following CRMs: HubSpot, Zendesk, ZoHo, vTiger, Microsoft Dynamics 365, Salesforce, Freshdesk, and MongoDB.

Contact Centre

A well-equipped Call Centre is crucial for organisations to handle customer inquiries, provide exceptional service, and optimise overall customer experience.
In today's dynamic business landscape, a well-equipped Call Centre is crucial for organisations to handle customer inquiries. Our product is designed to meet these demands by offering a complete Call Centre solution that encompasses a wide range of capabilities such as Call Recording, Advanced Queuing, Agent/Supervisor functions, Skill Based Routing, Wallboard, Reporting and much more.

Handsets

Our phone system is designed to accommodate diverse communication requirements, and as such, it offers compatibility with a wide variety of handsets.
Whether it's a modern colour LCD desk phone, a multi button reception console, a wireless handset or a headset solution for your front-line team, our system can seamlessly integrate with various models and brands. This flexibility ensures that individuals throughout the organisation can find a handset that suits their personal comfort, communication preferences, and job responsibilities.

Numbering

National, Tollfree and Global Numbering. We can provide you with options on how your customers can contact you.
By offering a toll-free number, your businesses can enhance customer service, improve accessibility, and encourage communication. We can integrate both the 0800 or 0508 tollfree numbers with your local direct dial number. If you run your business globally, we can also provide global direct dial numbers so that you can operate without needing multiple systems in each location.

Fax Messaging

Yes, faxes are still around. Despite advancements in digital communication, fax messaging continues to play a role in some organisations. Receive your faxes as a PDF in your inbox.
Despite advancements in digital communication, fax messaging continues to play a role in some organisations, providing a tangible and traceable way to exchange documents. With the integration of VoIP technology, fax messages can be sent and received digitally through the internet, eliminating the need for dedicated fax machines or physical phone lines. Faxes are received directly in your mailbox as PDF files.

Remote Worker

Provide flexible working options for your staff without compromising your organisation’s communication flow.
The remote worker feature is a valuable capability that enables employees to stay connected and effectively communicate with the cloud-based phone system from remote locations. With this feature, remote workers can enjoy the same functionality and benefits of the office phone system as if they were physically present at their desks.

Softphone

Be it on your mobile or laptop, a softphone provides a flexible option to stay connected while on the go without needing a physical handset.
By using a mobile or computer softphone, users can enjoy cost-effective and flexible communication options, making it an ideal solution for individuals and businesses seeking efficient and affordable ways to stay connected while on the go. The softphone utilises the mobile’s or computer's microphone, speakers and webcam to facilitate communication and cloud-based phone features

Benefits

No Premise Based Telephone Equipment

Relieves you from managing premise-based telephone equipment and lets you focus on your core business.
  • Cloud Voice is a hosted telephone solution that is managed and maintained for you.
  • Expensive maintenance and support contracts are avoided as there is no onsite equipment.
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Great-features

Packed with Great
Features

  • Extensive feature list ranging from the basic phone features to sophisticated Unified Communication and Call Centre features.
  • Supported across multiple device types that provides you the flexibility on how you would like to operate – corded, cordless, mobile or desktop.
  • Create a professional appearance and make your business sound bigger.

Lower Cost of Ownership

  • Total cost of ownership is typically much lower than a premise-based solution, while still providing you feature rich functionality.
  • No or low upfront capital cost depending on the handset options you choose and low monthly payment on a per user basis.
lowest-cost-of-ownership
Greater-Scalability

Greater Scalability To Support Your Changing Business Needs

  • Cloud Voice brings greater flexibility and scalability. It can grow from one user to hundreds of handsets from single location to multiple sites spanning the globe.

Time Saving

  • Traditional business phone systems require intense set up and are “high touch” when it comes to growth and multiple site configuration.
  • Cloud Voice’s business phone system can be setup within a couple of hours, regardless of size or location.
time-saving
Future-Proofed

Future Proofed Telephony System

  • A future proofed system which can help drive down calling costs and avoid being constrained by obsolete phone systems that only support a fixed number of employees and can be costly to expand.
  • With cloud based technology, new feature and security releases can be quickly rolled out to you with no or very little impact.

Business Continuity And The Reduction Of Business Downtime

  • Disaster recovery is simplified with automated incoming call re-routing to alternative fixed or mobile services.
  • Cloud Voice’s data centres are spread across multiple location enabling a highly redundant, secure and high uptime solution.
business-continuty

Empower Your Communication Today

Upgrade your communication with our Cloud Voice system today! Experience seamless calls, advanced features and enhanced flexibility for your business. Don’t wait, make the switch and empower your team to collaborate effortlessly from anywhere.

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Pricing Guide

Standard
$10+
per extension / month
  • NZ / Tollfree / International Direct Dial
  • Physical Handsets – Large Range
  • Mobile / PC Softphone
  • 25+ Phone Features
  • Fax Messaging
  • Outage Reroute
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CRM Integration
POA
per month
  • Integration with HubSpot, Zendesk &
  • Salesforce, Dynamics 365 and more
  • Auto Contact Lookup on inbound call
  • Click to Call
  • New contact creation sync
  • Call & Chat Journaling
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Call Centre
$20+
per agent / month
  • Automatic Call Distribution
  • Skill Based routing
  • Agent / Supervisor
  • Wallboard
  • Call Queue
  • Call Recording
  • Real time and Historical Reporting
  • Click2Call
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Teams Calling
$12+
per user / month
  • Best of both worlds
  • Microsoft Teams collaboration
  • Cloud Voice feature rich functionality
  • NZ local calling rates and DDI
  • Direct Routing
  • Microsoft licenses may be required
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Device Options

We support high-quality VOIP phones that integrate seamlessly with your Cloud Voice business service. Choose between corded, cordless, receptionist or conference phone ranges and enjoy savings on all of your orders.

These specially designed phones offer a host of call processing features that will rival your standard desk phone, including voicemail, call waiting, call forwarding, etc. With the help of built-in phone support, your transition to the cloud will be as seamless and hassle-free as possible.

standard

Standard

Designed for business users who need rich telephony features, a friendly user-interface and superb voice quality.

premium

Premium

Designed for in-demand executives and teleworkers alike.

cordless

Cordless

Perfect for on-the- go workers in SOHO, warehousing, catering and retailing.

softphone

SoftPhone

Leverage your phone, tablet or laptop to make audio or video calls.

reception

Reception

Phone with additional keys for ease of speed dialing, forwarding or transferring calls.

conference

Conference

Enterprise-grade conference phone for mid-and- large-sized meeting rooms.

contact-centre

Contact Center

Compact design and high cost performance greatly improve production efficiency.

headset

Headset

Corded and cordless headset options for call centers and office environments.

Intercom

Intercom

Specialty communication needing IP enabled devices.

We Support a Range of Phone Vendors

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FAQ's

What is Cloud Voice?

Cloud Voice or cloud telephony is a communication technology that allows businesses to make and receive phone calls over the internet instead of traditional phone lines. It enables you to manage your phone system through a cloud-based platform, providing flexibility and scalability.

How does cloud telephony benefit my business?

Cloud telephony offers several advantages, including cost savings, scalability, flexibility, and the ability to access advanced communication features. It enhances customer interactions and streamlines your communication infrastructure.

What are the key features of your cloud telephony service?

Our cloud telephony service includes features such as call routing, IVR (Interactive Voice Response), call recording, voicemail-to-email, virtual phone numbers, and integration with CRM systems, among others.

Can I use cloud telephony for customer support and sales?

Absolutely! Cloud telephony is ideal for customer support through features like call queuing and routing. It's also useful for sales with lead tracking, click-to-call functionality, and call analytics to improve sales processes.

Can I keep my existing phone numbers (including tollfree) when switching to cloud telephony?

Yes, you can port your existing phone numbers to our cloud telephony platform. This ensures continuity and minimises disruption to your business operations.

How secure is cloud telephony for sensitive customer data?

We take security seriously. Our cloud telephony service uses encryption and complies with industry standards to protect sensitive data. Regular security audits and updates are performed to maintain a high level of security.

What is the pricing structure for your cloud telephony service?

Our pricing is flexible and based on your specific needs. We offer various plans to accommodate businesses of all sizes. You can choose from pay-as-you-go or subscription-based pricing models.

Do you provide customer support and training for your cloud telephony service?

Yes, we offer customer support to assist with any issues or questions you may have. Additionally, we provide training resources and documentation to help you make the most of our service.

Can I track and analyse call data to improve my business operations?

Absolutely! Our cloud telephony service includes call analytics and reporting tools that allow you to track call volume, duration, and other key metrics. This data can be used to make informed decisions and improve your operations.

Can I use a cloud-based phone system with my mobile phone?

You sure can! Cloud Voice’s system works with landlines, cell phones, or both, so you can use it from anywhere and at any time.