BlueCloud

Cloud Voice

Overview

Cloud telephony refers to voice services and the replacement of conventional business telephone equipment, such as a PBX, with VoIP technology.

BlueCloud’s Cloud Voice is a fully managed, cloud based phone system that offers businesses access to the latest cloud PBX capabilities without significant upfront investment. A per user, per month fee gives you cost certainty and allows for ease of scalability to fit the seasonal requirement of your business.

Our solution is distributed in highly secure data centres in Auckland, Christchurch, Sydney and Singapore, providing a highly resilient and robust solution to customers.

Cloud Voice is packed with phone features and supports a range of option for users from physical desk phones to mobile or computer soft clients.

Features

Benefits

No Premise Based Telephone Equipment

Relieves you from managing premise-based telephone equipment and lets you focus on your core business.
No-premise-based-telephone
Great-features

Packed with Great
Features

Lower Cost of Ownership

lowest-cost-of-ownership
Greater-Scalability

Greater Scalability To Support Your Changing Business Needs

Time Saving

time-saving
Future-Proofed

Future Proofed Telephony System

Business Continuity And The Reduction Of Business Downtime

business-continuty

Empower Your Communication Today

Upgrade your communication with our Cloud Voice system today! Experience seamless calls, advanced features and enhanced flexibility for your business. Don’t wait, make the switch and empower your team to collaborate effortlessly from anywhere.

Pricing Guide

Standard
$10+
per extension / month
  • NZ / Tollfree / International Direct Dial
  • Physical Handsets – Large Range
  • Mobile / PC Softphone
  • 25+ Phone Features
  • Fax Messaging
  • Outage Reroute
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CRM Integration
POA
per month
  • Integration with HubSpot, Zendesk &
  • Salesforce, Dynamics 365 and more
  • Auto Contact Lookup on inbound call
  • Click to Call
  • New contact creation sync
  • Call & Chat Journaling
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Call Centre
$20+
per agent / month
  • Automatic Call Distribution
  • Skill Based routing
  • Agent / Supervisor
  • Wallboard
  • Call Queue
  • Call Recording
  • Real time and Historical Reporting
  • Click2Call
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Teams Calling
$12+
per user / month
  • Best of both worlds
  • Microsoft Teams collaboration
  • Cloud Voice feature rich functionality
  • NZ local calling rates and DDI
  • Direct Routing
  • Microsoft licenses may be required
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Device Options

We support high-quality VOIP phones that integrate seamlessly with your Cloud Voice business service. Choose between corded, cordless, receptionist or conference phone ranges and enjoy savings on all of your orders.

These specially designed phones offer a host of call processing features that will rival your standard desk phone, including voicemail, call waiting, call forwarding, etc. With the help of built-in phone support, your transition to the cloud will be as seamless and hassle-free as possible.

standard

Standard

Designed for business users who need rich telephony features, a friendly user-interface and superb voice quality.

premium

Premium

Designed for in-demand executives and teleworkers alike.

cordless

Cordless

Perfect for on-the- go workers in SOHO, warehousing, catering and retailing.

softphone

SoftPhone

Leverage your phone, tablet or laptop to make audio or video calls.

reception

Reception

Phone with additional keys for ease of speed dialing, forwarding or transferring calls.

conference

Conference

Enterprise-grade conference phone for mid-and- large-sized meeting rooms.

contact-centre

Contact Center

Compact design and high cost performance greatly improve production efficiency.

headset

Headset

Corded and cordless headset options for call centers and office environments.

Intercom

Intercom

Specialty communication needing IP enabled devices.

We Support a Range of Phone Vendors

FAQ's

What is Cloud Voice?

Cloud Voice or cloud telephony is a communication technology that allows businesses to make and receive phone calls over the internet instead of traditional phone lines. It enables you to manage your phone system through a cloud-based platform, providing flexibility and scalability.

How does cloud telephony benefit my business?

Cloud telephony offers several advantages, including cost savings, scalability, flexibility, and the ability to access advanced communication features. It enhances customer interactions and streamlines your communication infrastructure.

What are the key features of your cloud telephony service?

Our cloud telephony service includes features such as call routing, IVR (Interactive Voice Response), call recording, voicemail-to-email, virtual phone numbers, and integration with CRM systems, among others.

Can I use cloud telephony for customer support and sales?

Absolutely! Cloud telephony is ideal for customer support through features like call queuing and routing. It's also useful for sales with lead tracking, click-to-call functionality, and call analytics to improve sales processes.

Can I keep my existing phone numbers (including tollfree) when switching to cloud telephony?

Yes, you can port your existing phone numbers to our cloud telephony platform. This ensures continuity and minimises disruption to your business operations.

How secure is cloud telephony for sensitive customer data?

We take security seriously. Our cloud telephony service uses encryption and complies with industry standards to protect sensitive data. Regular security audits and updates are performed to maintain a high level of security.

What is the pricing structure for your cloud telephony service?

Our pricing is flexible and based on your specific needs. We offer various plans to accommodate businesses of all sizes. You can choose from pay-as-you-go or subscription-based pricing models.

Do you provide customer support and training for your cloud telephony service?

Yes, we offer customer support to assist with any issues or questions you may have. Additionally, we provide training resources and documentation to help you make the most of our service.

Can I track and analyse call data to improve my business operations?

Absolutely! Our cloud telephony service includes call analytics and reporting tools that allow you to track call volume, duration, and other key metrics. This data can be used to make informed decisions and improve your operations.

Can I use a cloud-based phone system with my mobile phone?

You sure can! Cloud Voice’s system works with landlines, cell phones, or both, so you can use it from anywhere and at any time.