Cloud Voice


Cloud telephony refers to voice services and the replacement of conventional business telephone equipment, such as a PBX, with VoIP technology.

BlueCloud’s Cloud Voice is a fully managed, cloud based phone system that offers businesses access to the latest cloud PBX capabilities without significant upfront investment. A per user, per month fee gives you cost certainty and allows for ease of scalability to fit the seasonal requirement of your business.

Our solution is distributed in highly secure data centres in Auckland, Christchurch, Sydney and Singapore, providing a highly resilient and robust solution to customers.

Cloud Voice is packed with phone features and supports a range of option for users from physical desk phones to mobile or computer soft clients.



No Premise Based Telephone Equipment

Relieves you from managing premise-based telephone equipment and lets you focus on your core business.
No premise-based telephone

Packed with Great

Lower Cost of Ownership

Lower cost of ownership
Greater Scalability

Greater Scalability To Support Your Changing Business Needs

Time Saving

time saving
Future Proofed

Future Proofed Telephony System

Business Continuity And The Reduction Of Business Downtime

Business Continuity

Empower Your Communication Today

Upgrade your communication with our Cloud Voice system today! Experience seamless calls, advanced features and enhanced flexibility for your business. Don’t wait, make the switch and empower your team to collaborate effortlessly from anywhere.

Pricing Guide


From $10 per extension / month /

  • NZ, TollFree or International direct dial numbering
  • Mobile softphone or a range of physical handsets
  • Auto Attendant (IVR), Call Hunting, Time based Routing, Voicemail, Call Forward, Call Pickup, Music on Hold and more.
  • Fax Messaging

CRM Integration


  • Integration with HubSpot, Zendesk, Salesforce, Dynamics 365 and more
  • Automatic Contact Lookup based on inbound call
  • Click to Call
  • New contact creation sync
  • Call & Chat Journaling

Call Centre

From $20 per agent / month /

  • Automatic Call Distribution
  • Skill Based routing
  • Agent / Supervisor
  • Wallboard
  • Call Queue
  • Call Recording
  • Real time and Historical Reporting
  • Click2Call

Teams Calling

From $12 per extension / month /

  • Best of both worlds – Teams collaboration and feature rich functionality of Cloud Voice
  • NZ local calling rates and DDI
  • Direct Routing
  • * Additional Microsoft licenses may be required
per extension / month
  • NZ / Tollfree / International Direct Dial
  • Physical Handsets – Large Range
  • Mobile / PC Softphone
  • 25+ Phone Features
  • Fax Messaging
  • Outage Reroute
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CRM Integration
per month
  • Integration with HubSpot, Zendesk &
  • Salesforce, Dynamics 365 and more
  • Auto Contact Lookup on inbound call
  • Click to Call
  • New contact creation sync
  • Call & Chat Journaling
Contact Us
Call Centre
per agent / month
  • Automatic Call Distribution
  • Skill Based routing
  • Agent / Supervisor
  • Wallboard
  • Call Queue
  • Call Recording
  • Real time and Historical Reporting
  • Click2Call
Contact Us
Teams Calling
per user / month
  • Best of both worlds
  • Microsoft Teams collaboration
  • Cloud Voice feature rich functionality
  • NZ local calling rates and DDI
  • Direct Routing
  • Microsoft licenses may be required
Contact Us

Device Options

We support high-quality VOIP phones that integrate seamlessly with your Cloud Voice business service. Choose between corded, cordless, receptionist or conference phone ranges and enjoy savings on all of your orders.

These specially designed phones offer a host of call processing features that will rival your standard desk phone, including voicemail, call waiting, call forwarding, etc. With the help of built-in phone support, your transition to the cloud will be as seamless and hassle-free as possible.



Designed for business users who need rich telephony features, a friendly user-interface and superb voice quality.



Designed for in-demand executives and teleworkers alike.


Perfect for on-the- go workers in SOHO, warehousing, catering and retailing.


Leverage your phone, tablet or laptop to make audio or video calls.



Phone with additional keys for ease of speed dialing, forwarding or transferring calls.



Enterprise-grade conference phone for mid-and- large-sized meeting rooms.


Contact Center

Compact design and high cost performance greatly improve production efficiency.



Corded and cordless headset options for call centers and office environments.


Specialty communication needing IP enabled devices.

We Support a Range of Phone Vendors


What is Cloud Voice?

Cloud Voice or cloud telephony is a communication technology that allows businesses to make and receive phone calls over the internet instead of traditional phone lines. It enables you to manage your phone system through a cloud-based platform, providing flexibility and scalability.

How does cloud telephony benefit my business?

Cloud telephony offers several advantages, including cost savings, scalability, flexibility, and the ability to access advanced communication features. It enhances customer interactions and streamlines your communication infrastructure.

What are the key features of your cloud telephony service?

Our cloud telephony service includes features such as call routing, IVR (Interactive Voice Response), call recording, voicemail-to-email, virtual phone numbers, and integration with CRM systems, among others.

Can I use cloud telephony for customer support and sales?

Absolutely! Cloud telephony is ideal for customer support through features like call queuing and routing. It's also useful for sales with lead tracking, click-to-call functionality, and call analytics to improve sales processes.

Can I keep my existing phone numbers (including tollfree) when switching to cloud telephony?

Yes, you can port your existing phone numbers to our cloud telephony platform. This ensures continuity and minimises disruption to your business operations.

How secure is cloud telephony for sensitive customer data?

We take security seriously. Our cloud telephony service uses encryption and complies with industry standards to protect sensitive data. Regular security audits and updates are performed to maintain a high level of security.

What is the pricing structure for your cloud telephony service?

Our pricing is flexible and based on your specific needs. We offer various plans to accommodate businesses of all sizes. You can choose from pay-as-you-go or subscription-based pricing models.

Do you provide customer support and training for your cloud telephony service?

Yes, we offer customer support to assist with any issues or questions you may have. Additionally, we provide training resources and documentation to help you make the most of our service.

Can I track and analyse call data to improve my business operations?

Absolutely! Our cloud telephony service includes call analytics and reporting tools that allow you to track call volume, duration, and other key metrics. This data can be used to make informed decisions and improve your operations.

Can I use a cloud-based phone system with my mobile phone?

You sure can! Cloud Voice’s system works with landlines, cell phones, or both, so you can use it from anywhere and at any time.