Cloud Voice | Bluecloud Solutions NZ

OVERVIEW

Cloud telephony refers to voice services and the replacement of conventional business telephone equipment, such as a PBX, with VoIP technology.

BlueCloud’s Cloud Voice is a fully managed, cloud based phone system that offers businesses access to the latest cloud PBX capabilities without significant upfront investment. A per user, per month fee gives you cost certainty and allows for ease of scalability to fit the seasonal requirement of your business.

Our solution is distributed in highly secure data centres in Auckland, Christchurch, Sydney and Singapore, providing a highly resilient and robust solution to customers.

Cloud Voice is packed with phone features and supports a range of option for users from physical desk phones to mobile or computer soft clients.

NO PREMISE BASED TELEPHONE EQUIPMENT

Relieves you from managing premise based telephone equipment and lets you focus on your core business.

Cloud Voice is a hosted telephone solution that is managed and maintained for you.
Expensive maintenance and support contracts are avoided as there is no onsite equipment.

PACKED WITH GREAT FEATURES

Extensive feature list ranging from the basic phone features such as voicemail, call forwarding, to sophisticated Unified Communication and Call Centre features.
Supported across multiple device types – corded, cordless, mobile or PC
Create a professional appearance and make your business sound bigger.

LOWER COST OF OWNERSHIP

Total cost of ownership is typically much lower than a premise-based solution, while still providing you feature rich functionality.
No or low upfront capital cost depending on the handset options you choose and low monthly payment on a per user basis.

GREATER SCALABILITY TO SUPPORT YOUR CHANGING BUSINESS NEEDS.

Cloud Voice brings greater flexibility and scalability. It can grow from one user to hundreds of handsets from single location to multiple sites spanning the globe.

TIME SAVING

Traditional business phone systems require intense set up and are “high touch” when it comes to growth and multiple site configuration.
Cloud Voice’s business phone system can be setup within a couple of hours, regardless of size or location.

FUTURE PROOFED TELEPHONY SYSTEM

A future proofed system which can help drive down calling costs and avoid being constrained by obsolete phone systems that only support a fixed number of employees and can be costly to expand.
With cloud based technology, new feature and security releases can be quickly rolled out to you with no or very little impact.

BUSINESS CONTINUITY AND THE REDUCTION OF BUSINESS DOWNTIME

Disaster recovery is simplified with automated incoming call re-routing to alternative fixed or mobile services.
Cloud Voice’s data centres are spread across multiple location enabling a highly redundant, secure and high uptime solution.

HOW IT WORKS

No matter how big or small, Cloud Voice provides a smarter way to communicate. Regardless if your staff are in the office, at home or abroad, they will be more productive with a continuous communications service that goes with them everywhere – from desk phone to laptop to smartphone or tablet.

If your organisation runs multiple branch offices, Cloud Voice will link all of them together creating a close user group for extension dialling between phones and maintaining feature transparency between branches. Cloud Voice not only supports New Zealand Direct Dial numbering plan but also supports International Direct Dial numbers, perfect for setting up presence internationally.

Calls to your organisation can be distributed using Cloud Voice’s smart call centre, queuing or hunting capabilities so that your team is always reachable.

FIND A PLAN THAT’S RIGHT FOR YOU

Softphone Bundle

Direct Dial Number
Mobile / Desktop Softphone
20+ Phone Features
FROM

$10MONTHLY

Handset Bundle

Direct Dial Number
Entry Level Handset
20+ Phone Features
FROM

$15MONTHLY

Call Centre Agent

Call Queueing
Automatic Call Distribution
Agent Features
FROM

$20MONTHLY

DEVICE LIST / PHONES / HEADSETS

We support high-quality VOIP phones that integrate seamlessly with your Cloud Voice business service. Choose between corded, cordless, receptionist or conference phone ranges and enjoy savings on all of your orders.

These specially designed phones offer a host of call processing features that will rival your standard desk phone, including voicemail, call waiting, call forwarding, etc. With the help of built-in phone support, your transition to the cloud will be as seamless and hassle-free as possible.

Standard

Designed for business users who need rich telephony features, a friendly user-interface and superb voice quality.

Premium

Designed for in-demand
executives and teleworkers alike

Cordless

Perfect for on-the- go workers in
SOHO, warehousing, catering and
retailing.

SoftPhone

Leverage your phone, tablet or
laptop to make audio or video
calls.

Reception

Phone with additional keys for
ease of speed dialing, forwarding
or transferring calls.

Conference

Enterprise-grade conference
phone for mid-and- large-sized
meeting rooms.

Contact Center

Compact design and high cost
performance greatly improve
production efficiency.

Headset

Corded and cordless headset
options for call centers and office
environments.

Intercom

Specialty communication needing
IP enabled devices.

WE SUPPORT A RANGE OF PHONE VENDORS

FAQ’s

Can I use a cloud-based phone system with my cell phone?

You sure can! Cloud Voice’s system works with landlines, cell phones, or both, so you can use it from anywhere and at any time.

Is a cloud based PBX system right for my business?

Probably. If you like saving time and money, sounding professional, there’s a good chance that a cloud business phone system is a great fit for you and your company.

FEATURES LIST

DIRECT DIAL NUMBERING	INTEGRATION	MOBILE APPS	DESKTOP APPS	VOICEMAIL & GREETING	CALL MANAGEMENT
Toll Free	Salesforce	IOS	Windows	Auto Attendant (IVR)	Call Barge In, Call Pickup
Local / National Numbers	Zendesk	Android	OS X	Voicemail	Call Block, Call Monitoring
International Numbers	Outlook	Windows 10	Linux	Voicemail to Email	Call Broadcast, Caller ID
			Browser based client	Voicemail to Text	Call Center, Call Parking, Paging
				Music On Hold	Call Routing based on originating number
					Call Transfer, Call Waiting, Day Night Mode
					Dial by Name, Do Not Disturb, Fax Server
					Follow Me, Hot Desking, Hunt / Ring Groups
					Multi Party Conference, Music on Hold
					Call Forward, Call Queuing, Call Recordings
					Speed Dial, Simultaneous Rin, Time Condition Routing

NUMBERING
Toll Free	Local Numbers	National Numbers	International Numbers

INTEGRATION
Salesforce	Zendesk	Outlook	Google

MOBILE APPS
IOS	Android	Windows 10	.

DESKTOP APPS
Windows	OS X	Linux	Browser based client

GREETING
Auto Attendant (IVR)	Voicemail	Voicemail to Email	Music On Hold

CALL MANAGEMENT
Call Barge In	Call Parking	Caller ID / Block	Hunt / Ring Groups
Call Block	Call Pickup	Day Night Mode	Multi Party Conference
Call Broadcast	Call Queuing	Dial by Name	Music on Hold
Call Center	Call Recordings	Do Not Disturb	Paging
Call Forward	Call Transfer	Follow Me	Simultaneous Ring
Call Monitoring	Call Waiting	Hot Desking	Speed Dial

FAX MESSAGING
Fax 2 Email	Email 2 Fax	.	.

AFFORDABLE FEATURE-RICH CLOUD PHONE SYSTEM